Shipping Details
Our jewellery is partially made-to-order. Therefore, please do allow 5 to 7 working days for your item to be made and dispatched. You will receive an email regarding delivery once your order has been processed. If you don’t receive an email within 1 working day of placing your order, please contact us.
Domestic Shipping (within United Kingdom) - We offer shipping within the UK with an estimated delivery time frame of 1 – 4 working days.
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Royal Mail Signed For First Class : This is a signed for delivery service. You'll receive an email when your order has been dispatched with a reference to track your order on the Royal Mail website.
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Royal Mail Special Delivery : This is a next day delivery guaranteed delivery service. You'll receive and email when your order has been dispatched with a reference to track your order on the Royal Mail website.
International Shipping - We offer worldwide shipping to all countries around the world with an estimated delivery time frame of 14 – 21 working days.
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Royal Mail International Tracked & Signed : All international orders are sent using a tracked and signed for service. The delivery aim is 14 days but please allow up to 21 working days for your order to arrive. You'll receive an email when your order has been dispatched with a reference to track your order on the Royal Mail website. International orders may incur additional customs or import duty charges depending on the destination country and these costs are not covered by us, making you responsible to pay for the cost - This varies between countries. Before placing your orders, please confirm with your your local customs office to find out how much these charges will be.
Returns, Refunds & Exchanges
At Bezaritz Jewellery, you can cancel your order within a 14-day cooling-off period. Additionally, you may return unworn items in their original condition within 28 days of receiving your jewellery.
How to Return:
1. Notify: Contact us in writing (via email or letter) within the 14-day period to inform us of your cancellation.
2. Package Securely:Ensure the item is packed securely, ideally using the original packaging, along with any certificates and order details.
3. Track It:Use a tracked, insured service (such as Royal Mail Special Delivery) for proof of return.
4. Check Our Policy:Some items may have specific return terms; please review our policy for any exceptions.
Please note that personalised and custom items, as well as engraved items, cannot be returned. Earrings cannot be returned due to hygiene reasons. Shipping costs for returns are your responsibility, and we are not liable for any lost items sent back to us.
Complaints
If you are not happy with the quality of the products or the service you receive from us, please send an email to contact us. to enable us resolve any issues effectively. You are important to us.
Terms and Conditions
By using our website, you are agreeing to our terms and conditions of all orders to availability and condition. When placing an order, you undertake that you are of age of consent and all your details provided with us are accurate and authorised user of the credit card or debit card.